Articles

 Are WSWP UK mysql databases unicode compatible?

Yes, WSWP UK mysql databases are unicode compatible.

 CAPTCHA: Telling Humans and Computers Apart Automatically

A CAPTCHA is a program that protects websites against bots by generating and grading tests that...

 Can I add an auto responder to my emails?

An auto responder can be setup in cPanel to respond to any incoming emails with a...

 Can I add my own CGI scripts?

Our LINUX web servers have the capability to run CGI scripts in your own 'cgi-bin' directory....

 Can I change my cPanel username?

Unfortunately our system does not allow a change of username as the system uses your current...

 Can I change my domain name without registering a new one?

Once your domain request has been processed we are unable to make a change to the domain...

 Can I connect anonymously via FTP?

Connecting anonymously via FTP is not provided because of security reasons.

 Can I execute shell exec() function on PHP or it is prohibited?

Shell exec() is supported on WSWP UK dedicated server plans but not currently on our shared...

 Can I have a Contact us form or Enquiry form with your free Sitebuilder?

Using the free Sitebuilder tool you can have a "Contact us" page with a contact form through...

 Can I have register globals turned on?

alsbury.media does not recommend that you use register globals, however, they can turned on if...

 Can I set 'always populate raw post data' in the php.ini file?

By default, this feature is off. You can email support@wswp.uk and request this feature to be...

 Can I set 'always populate raw post data' in the php.ini file?

By default, this feature is off. You can email support@wswp.uk and request this feature to be...

 Can I set permissions to 777?

It is not recommended to change your permissions to 777 as other users on the server as well...

 Can I transfer an existing domain to WSWP UK?

If you want to use an exisitng domain of yours as part of your WSWP UK order rather than register...

 Can I transfer an existing domain to my WSWP UK account?

You can transfer unlimited addon or parked domains over to your WSWP UK account. Please ensure...

 Can I update my information while my order is being processed?

Unfortunately, your information cannot be updated while your order is being processed....

 Can I use the free SiteBuilder for an Addon website?

Yes, you can - using RVSiteBuilder you can create as many websites as you need. You can choose...

 Can my free domain with hosting plan be any domain?

The free domain included with certain hosting plans must can be either different extensions of...

 Do I get a Site Seal when I purchase an SSL Certificate?

Yes you do receive a Site Seal when you purchase an SSL Certificate.

 Do I get a Site Seal when I purchase an SSL Certificate?

Yes you do receive a Site Seal when you purchase an SSL Certificate.

 Do I use localhost or remotemysqlhost for my mysql connection ?

You can view whether your account is using localhost or remotemysql host in your cPanel...

 Do I use localhost or remotemysqlhost for my mysql connection ?

You can view whether your account is using localhost or remotemysql host in your cPanel...

 Do I use localhost or remotemysqlhost for my mysql connection?

You can view whether your account is using localhost or remotemysql host in your cPanel...

 Do shared servers have pear php installed?

All of WSWP UK shared servers have pear PHP installed on them.

 Do we support ffmpeg?

alsbury.media dedicated hosting plans allow any application to be installed including...

 Do you allow SFTP access?

Due to security reasons, SFTP access is not available on shared hosting servers. You can have...

 Do you offer Domain Privacy?

You can activate Domain Privacy on any domains registered by us through your customer portal at...

 Do you support .htpasswd?

All WSWP UK plans support .htpasswd.

 Do you support Django?

Django is supported on WSWP UK dedicated server hosting plans, but not currently on our shared...

 Do you support JSP?

Jsp is supported on WSWP UK dedicated hosting plans, which allow any applications to be...

 Do you support Joomla!?

Yes we support Joomla! which is easy to install, simple to manage, and reliable. Joomla! is one...

 Do you support Movable Type with your web hosting?

Yes, but we don't have any installers for it so you would have to install it yourself,...

 Do you support SFTP?

SFTP is activated if you have SSH access. If not, you need SSH access and to be able to use...

 Do you support SFTP?

SFTP is activated if you have SSH access. If not, you need SSH access to be able to use SFTP.

 Do you support SSI (server side include) on html pages?

Yes, WSWP UK supports SSI (server side includes).

 Do you support Zend Optimizer?

Yes, WSWP UK supports Zend Optimizer v3.3.0.

 Do you support scripting in Lisp?

alsbury.media does not currently support scripting in Lisp. For further information...

 Does Spam Assassin work on email accounts with forwarding ?

SpamAssassin works on all incoming emails, including mail that is forwarded to another email...

 Does WSWP UK support Dolphin?

alsbury.media dedicated hosting plans allow any application to be installed including dolphin. It...

 Error: register_globals is disabled in your PHP configuration

If you installed a new script and are getting the 500 error trying to load the page please see...

 Error: register_globals is disabled in your PHP configuration

If you installed a new script and are getting the 500 error trying to load the page please see...

 For shared SSH access, is wget() command allowed?

Yes, wget() command is allowed for shared SSH access.

 HTTP Error 500 - Internal server error

If you installed a new script and are getting the 500 error trying to load the page please see...

 How can I connect to a MySQL database from Dreamweaver?

To connect to a MySQL database from Dreamweaver follow the below steps:Login to your cPanel...

 How can I manage the spam I am receiving?

alsbury.media offers Spam Assassin  through cPanel. SpamAssassin is an automated email...

 How do I activate SSL in osCommerce?

In order to configure osCommerce to work with SSL please open the file...

 How do I add another domain to my account?

You can add unlimited addon domains to your WSWP UK account. Firstly please ensure that the...

 How do I add another domain to my account?

You can add unlimited domains to your WSWP UK account. For help and videos please go to:...

 How do I add my email account to Entourage (Mac)?

To add an email account to Entourage v11 please follow the below steps:- Open Entourage and...

 How do I add my email account to Outlook Express 6.0?

To add your email account to Outlook Express - Version 6.0 please open Outlook Express and...

 How do I autoinstall applications such as Wordpress or phpBB?

All of WSWP UK shared hosting plans and include a free utility called Fantastico or...

 How do I backup my site in cPanel?

It is important to have your own backup procedure in place to protect yourself from...

 How do I build a new site with the Free Sitebuilder without loosing my existing site with you?

Build your website with RVsite Builder effortlessly and on the final step please select the path...

 How do I cancel my account ?

With WSWP UK you can cancel your account at ANYTIME.The easiest way to do this is to email us at...

 How do I change my cPanel password?

You can change your cPanel password at anytime. - Login to your control panel...

 How do I change my primary account domain?

If you'd like to change your primary account domain name, please complete a ticket and send...

 How do I change permissions on files and folders?

Login to your Control Panel at www.yourdomain.com/cpanel using your cPanel username and password....

 How do I change the language of my SiteBuilder website?

At the first steps of creating your site with the Sitebuilder you will be able to choose the...

 How do I create a MySQL backup?

There are two ways to back up your MySQL databases. You can use the backup utility in your...

 How do I create a MySQL database?

To create a MySQL database please follow the steps below:- Login to your control panel...

 How do I create a redirect for my site?

The redirect option is available in your control panel. Please login into your control pane and...

 How do I create an email forwarder?

To create an email forwarder please login to your cPanel account at:...

 How do I edit my website using the sitebuilder?

alsbury.media uses RVsiteBuilder.RVsiteBuilder is  pretty easy to use and we reccommend that...

 How do I get different character sets to display in HTML?

Many web browsers display Western Character Encoding (ISO-8859-1) by default. This means that...

 How do I get my EPP authorization code?

Your EPP authorization code will give you the ability to manage your domain, update your...

 How do I get my site to automatically go to my first page?

All your website's files and folders should be placed under the public_html directory...

 How do I import a MySQL database?

To import a database follow the below steps:I have a backup of my database that I need to...

 How do I insert URLs and jpegs in webmail?

Horde is one of the many email programs offered through WSWP UK and is the best to use for...

 How do I limit what the search engines can index ?

Limiting what search engines can index using /robots.txt Various search engines such as Google...

 How do I login to my domain's cPanel?

You can login to your cPanel by going to www.yourdomain.com/cpanel (yourdomain is...

 How do I make a subfolder the main folder for my main domain?

The main domain on the hosting account uses the public_html folder for all of its website files....

 How do I password protect a folder?

Within your WSWP UK control panel, you have the ability to password protect a folder within your...

 How do I pay an invoice ?

You can pay an invoice by logging into  support@wswp.uk using your billing username and...

 How do I pay with PayPal ?

When you are placing your order with WSWP UK you are given the option to pay by credit card or...

 How do I perform a trace route?

Traceroute (tracert) works by sending a packet to an open UDP port on a destination machine. For...

 How do I read my web stats on Webalizer?

You can view your website's statistics through the Webalizer feature in cPanel. This can be found...

 How do I register a new domain name and add it to my WSWP UK account?

If you would like to purchase a new domain name you can do so at any time from your customer...

 How do I renew my domain?

Your domain will automatically be renewed with WSWP UK as long as you have an active account...

 How do I reset my password for osCommerce?

osCommerce uses .htaccess and .htpasswd format files to manage the protection on the admin...

 How do I restore a MySQL database?

To restore a MySQL database please follow the below steps:- Login to your control panel...

 How do I setup Cron jobs ?

A cron job allows you to run a certain command at times set by the job such as deleting...

 How do I setup custom php.ini settings?

We have recently updated many of our shared hosting servers to php 5 with phpSuExec enabled. This...

 How do I setup my email account to use Mac Mail ?

To setup your email account using Mac Mail please follow the steps below: -...

 How do I transfer my domain name from my old host to WSWP UK?

If you are looking to transfer your domain name you currently have hosted or registered elsewhere...

 How do I transfer my existing website to WSWP UK?

If you have been using cPanel with your previous host then you need to create a...

 How do I transfer my existing website's content to WSWP UK?

If you have been using cPanel with your previous host then you need to create a...

 How do I update my contact information ?

You can update your billing contact information in your billing account at...

 How do I view my information in your system?

You can view all of your personal and billing information at your customer portal. Your login...

 How do I view my invoices ?

You can view your invoices by logging into your  customer portal using your...

 How do you download raw access logs ?

You can download raw access logs through your cPanel account. Login to your account at...

 How do you log into Support & Billing?

You can log into your WSWP UK billing account by going to Client Portal using your...

 How do you log use my website email or webmail ?

Working with Email Accounts=============================The following email will guide you in...

 How long do you keep my account details in your system?

We keep account details in our system for 30 days after a cancellation has taken place, but under...

 How long does it take for my DNS to resolve ?

It can take as little as 1 hour for your DNS to resolve, however,...

 How many emails can I send an hour ?

alsbury.media shared servers allow an account to send a total of 100 emails per hour. If you need...

 How much is a dedicated IP?

You can order a Dedicated IP from your cPanel account at any point.Please contact support@wswp.uk...

 How to Stop A Directory Index From Being Shown

Sometimes, for one reason or another, you will have no index file in your directory. This will,...

 How to access my free SiteBuilder?

In order to log into RVSiteBuilder, you need to first login the cPanel...

 How to enable/disable Spam Assassin?

Spam Assassin is  used to filter out incoming email on a server side basis. The feature...

 How to upload my Website files using FTP ?

This article is aimed to show you the basics in using the FileZilla FTP client, as well as how to...

 How to upload my website using Dreamweaver?

1. Open your Dreamweaver.2. Now you can create a new page or just open one that you have...

 I can't log into MySQL from a remote computer using a MySQL admin tool.

To add yourself to the whitelist so that you can connect to mysql remotely using admin tools such...

 I need to upload larger files, can you increase the PHP setting?

If you would like to increase the PHP setting please submit a ticket to the WSWP UK...

 I ordered an SSL or static IP and now my site is down.

When you order an SSL we assign a static IP to your account. A static IP is required...

 I ordered an SSL or static IP and now my site is down.

When you order an SSL we assign a static IP to your account. A static IP is required...

 I ordered an SSL or static IP and now my site is down.

When you order a SSL we assign a static IP to your account. A static IP is required for...

 I ordered an SSL or static IP and now my site is down.

When you order a SSL we assign a static IP to your account. A static IP is required for...

 I would like WSWP UK to manage my domain is this possible?

You can fully transfer any domain of yours over to WSWP UK by asking your current registrar to...

 I would like to dump the Table Structure for my MySQL Database, but none of the data.

The command line option from SSH is: mysql -d -p database_name > file.sql. Where...

 I'm trying to place an order and get an 'Charge declined' error message.

This message usually appears when you don't have enough funds to cover the cost of the...

 I've lost my control panel/billing logins

If you have forgotten or lost your username or password you can have your welcome email resent,...

 I've lost my control panel/billing logins.

If you have forgotten or lost your username or password you can have your welcome email resent,...

 If I cancel my account after 30 days can I get a refund with your anytime money back guarantee?

As we offer an 30 Day money back guarantee.  For further information on this please review...

 If I cancel my account, can I reactivate it?

Your account can be reactivated by WSWP UK if you cancel it. If you originally cancelled within...

 Is IMAP supported?

IMAP is enabled by default on the shared hosting server plans, there is no configuration required...

 Is PHP compiled with 'enable-calendar'?

Web Calendar is available to install under 'Other Services' in the 'Fantastico or Softaculous'...

 Is SSH available for windows ?

No, SSH is not available for Windows.

 My content is in the wrong folder, how do I move the files to the correct location?

You would need to move your content to the public_html folder (for the main domain). You can move...

 Mysql database and user naming syntax

Since we run a shared hosting environment, we have to uniquely identify your usernames to your...

 Should I store a local copy of my website?

It is essential to keep a local copy of your website to protect it from any number of...

 Sitebuilder error : Domain yourdomain.com does not point to xxxxx account

Problem when customers see error messages like :«domain xxxxx.com does not point to xxxxx...

 What are the Basic Connection Settings for MySQL?

There are two different ways to connect to a MySQL database: Locally - from a script on the...

 What do you mean by host unlimited domains?

Wth WSWP UK plans you can host unlimited subdomains, unlimited addon domains and unlimited parked...

 What does WSWP UK charge for hosting?

Our Hosting Plans with Prices are below.

 What is Email spoofing ?

Email spoofing is when someone sends an email that looks like it came from a domain...

 What is HotLink Protection ?

HotLink protection prevents other websites from directly linking to files on your website. Other...

 What is PHPSUEXEC ?

When using the common PHP installation on a webserver, PHP runs as the user nobody and it...

 What is SSH ?

Secure Shell (SSH), known as Secure Socket Shell, is a UNIX-based command interface and protocol...

 What is a Parked Domain?

A parked domain points a new domain name to the same directory that your primary...

 What is a Parked Domain?

A parked domain points a new domain name to the same directory that your primary...

 What is an addon domain?

An addon domain is a separate domain that is hosted on your primary domain but...

 What is the maximum php upload file size on your servers?

The maximum php upload file size is 2 MB on our shared hosting...

 What is the meaning of owner, group, and everyone in the permissions panel?

- Owner defines the permissions set for your main FTP account. - Group defines permissions valid...

 What is the meaning of owner, group, and everyone in the permissions panel?

- Owner defines the permissions set for your main FTP account. - Group defines permissions valid...

 What is the path to public html in php?

The path to public html is: /home/your-cpanel-username/public_html

 What is the path to public html in php?

The path to public html is: home/$cpusername/public_html/

 What shopping cart programs do you have ?

If you login to you cPanel account at www.yourdomain.com/cpanel and select...

 What version of Apache do you support?

Apache versions are updated frequently along with the update of controlpanel. Please logininto...

 What version of Ruby on Rails do you support?

alsbury.media supports version 2.2.8 of Ruby on Rails. The web program can be found in you cPanel...

 Where are your Terms & Conditions located ?

You can view our Terms & Conditions on the footer of our website WSWP UK

 Where do I upload my files?

All files and folders should be uploaded to the public_html directory.The public_html folder can...

 Where to find a file uploaded by FTP?

Once you login to your account via FTP, you are placed in the root folder of the account. There...

 Why are my emails not getting to Hotmail or Yahoo customers ?

It is common for messages from certain IPs to be filtered based on the...

 Why can I not send e-mails?

If you are having difficulty sending e-mails using a program such as Outlook, Outlook...

 Why do you restrict outgoing port access? Why do you charge for a dedicated IP?

We restrict outgoing port access as a result of the shared hosting environment. In this...

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